Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Care who will guide you on the process for the same at our Customer Service number (+91-9741110333 ) or Email ( ).
The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within a maximum of 12 hours of delivery.
  • The product must also be in its original package.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • To complete your return process, we will need a receipt or proof of purchase or an invoice copy.

Refunds :

We will process the refund after receipt of the product is received by us.

  • Refund will be processed via bank account.
  • Once your return is received and inspected, you will receive an email about the status of your return.

Exchanges (if applicable) :

Products are replaced only if they are not opened and are still in their original packaging. If you need to exchange your product for the same item, then send us an email at and you can send your product to

Jivan Organics : No.670, EWS 2nd Stage, 12th B Main Rd, Yelahanka Satellite Town, Yelahanka New Town, Bengaluru, Karnataka 560064 Phone: 09741110333